The list below is a culmination of my professional articles, thought leadership pieces and blog posts. Topics cover the travel industry, customer experience, talent recruitment and leadership.
Published September 2018. Wrote a brief description of the article that is originally published on IATA.org. Article title: "Preventing Credit Card Fraud Can Reduce Chargeback ADMs."
Published on October 2018. ARC TravelConnect 2018 featured enlightening discussions and diverse perspectives on how travel organizations of all sizes can leverage emerging technology and data intelligence to enhance the customer experience and grow a thriving business in the future.
Published July 2018. Highlights from the annual ARC Payment Forum and the latest latest trends that are shaping the future of payment acceptance in the air travel community.
Published April 2018. Overview of a recent study conducted by Phocuswright in partnership with ARC, Cybersource and IATA. About the write-up: This in-depth study examines fraud prevention practices, fraud payment trends and the future of fraud management across the global airline industry.
Published 2017. Conference session write-up about various trends that are shaping the future U.S. workforce and how businesses can foster leadership development in the workplace.
Published June 2011 (see page six). Northern Virginia Urban League Young Professional Network – In the Movement Publication. Article is talks about how the Northern Virginia Urban League Young Professional Network is helping to develop the next generation of world leaders.
Published 2010 (see page eight). Northern Virginia Urban League Young Professional Network – In the Movement Publication. Article speaks about how young professionals in Northern Virginia mobilized together to take action in leading social change.
This section highlights some of my UX writing skills. I wrote a few UX content pieces for ARC's conference event app. However, the other samples are real-world UX content that I thought I would add my own suggested edits to.